Quick overview

Coinsmart is a cryptocurrency exchange that requires a verified account to buy, sell, and trade crypto. Signing in correctly protects your funds and personal information. This guide covers the standard login flow, troubleshooting actions if you can’t sign in, how to recover access, and tips for keeping your account secure.

How to sign in — step by step

  1. Open the Coinsmart login page: https://www.coinsmart.com/login.
  2. Enter your registered email address in the email field.
  3. Type your password exactly. Passwords are case-sensitive — double-check Caps Lock.
  4. If you have Two-Factor Authentication (2FA) enabled, open your authenticator app and enter the current 6-digit code.
  5. Click Sign In. If you’re on a trusted device, you may choose to remember it for faster access in the future.

Tip: Use a secure network (avoid public Wi‑Fi) and a modern browser for best compatibility.

Troubleshooting common login issues

If you can’t log in, try these checks first — they resolve the majority of issues:

Account recovery & password reset

To reset a forgotten password, click the "Forgot password" link on the login page and follow the email instructions. If you do not receive the reset email, check spam/junk folders and ensure your email provider isn’t blocking Coinsmart messages.

If you’ve lost access to the email on file or your 2FA device, you will need to go through Coinsmart’s account recovery process which typically requires identity verification (photo ID, selfie, and sometimes additional documentation). Allow extra time for verification — this is an important security step.

2FA reset and best practices

Two‑factor authentication adds a critical layer of security. If you lose your 2FA device:

  1. Locate your backup codes (if you saved them) to regain access immediately.
  2. If you don’t have backups, contact Coinsmart support and complete the account recovery verification.
  3. Once access is restored, enable 2FA again and store backup codes in a safe place (password manager or physical safe).

Use an authenticator app (Google Authenticator, Authy) rather than SMS where possible — app‑based 2FA is less vulnerable to SIM swapping.

Security tips